Shopping & Product Advice

Discover Moncler’s seamless shopping experience: from virtual to in-boutique services, our experts guide you through every step and channel.

Online Services

Virtual Appointments

Our client advisors are on hand to create a bespoke virtual appointment, tailored to you wherever you are in the world.

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Shop with Us

Enjoy a bespoke shopping experience with the style advices and support of our client service advisors from the comfort of your own home. Complete your purchase with a safe and secure direct payment link.

Size Guide

Make sure it will fit perfectly: follow our guide featuring sizes, measuring tips and fit recommendations.

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Boutique Services

Click & Reserve

Our client advisors will arrange for your chosen items to be reserved for you to try on directly in our boutiques.

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Pick Up In Boutique

We want our services to work with your schedule, which means you can easily arrange to have your order delivered to a Moncler boutique that suits you.

Exchange or Return in Store

Our client advisors will be happy to help you exchange your purchase for an item you love, or request a refund for you. This in-store service is available in the country of purchase.

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Over 300 Boutiques

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Related FAQs

Why is shopping on Moncler.com unique?

Heritage, uniqueness and innovative spirit drive us to conquer the highest peaks of excellence.

Thanks to our numerous online and in-store services, you will be able to enjoy a seamless shopping experience.

Online orders can be placed using a wide range of secure payment methods and delivery options.

You can choose to have them delivered at a private address or at one of our boutiques.

Can I place an order over the phone?

If you need advice or assistance, simply contact our Client Service to get started. Moncler style advisors are there for you!

When getting together at the check out of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation with one click, in the safest way!

Can I cancel or modify my order?

As soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

Standard items can only be cancelled before the parcel is ready to be shipped. Custom items, being created just for you, can only be cancelled if their production has not started yet.

Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

In case the order cancellation is no longer feasible, you can return or exchange standard items. Please note that personalised items and fragrances are not eligible for returns or exchanges.

Should you need further information, please consult our Return Policy and T&C of Sale.

How can I track my order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Service area.

Registered clients will also find all available updates in their Moncler Peaks account. We will update you in real-time through the Order Confirmation email, and the Shipping Confirmation email.

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